Professional maintenance service team

The new era of technology and electronic control system development requires a qualified and well-equipped service team at all times. The existing service network, facilities and team of Lee Sing Hong Machinery will provide Perkins customers with a full range of efficient and efficient services.

The maintenance team of Lsing Hang Machinery receives regular training from Perkins. From trainees to expert-level service engineers, each stage must pass strict theoretical learning and practical verification to ensure that every engine served can run perfectly and every customer has the highest level of experience.

The maintenance team of Lsing Hang Machinery receives regular training from Perkins. From trainees to expert-level service engineers, each stage must pass strict theoretical learning and practical verification to ensure that every engine served can run perfectly and every customer has the highest level of experience.

Performance Pledge:

•Service response: Contact with customer within 2 hours

•On-site service: Arrive at the site within 24 hours (within 500 kilometers of legal working days,

Reach the site within 48 hours beyond 500km)

•Complaints and suggestions should be given back within 2 working days

Performance Pledge:

•Service response: Contact with customer within 2 hours

•On-site service: Arrive at the site within 24 hours (within 500 kilometers of legal working days,

Reach the site within 48 hours beyond 500km)

•Complaints and suggestions should be given back within 2 working days

Type of Service:

•Workshop service     •Domestic service     •Overseas service

Customer Service Contract -HyperCare

Customer service contract (referred to as HyperCare) means that Li Xing Hong Machinery and the customer reach an agreement to provide periodic maintenance and service (pure Perkins original parts, professional service tools and professional service engineers), regular S.O.S oil test and comprehensive and meticulous inspection for the customer's machine in the form of contract. In this way, the equipment can operate at the best performance and reduce the risk of downtime, cost and loss of revenue caused by the unpredictable failure of the equipment.

Platinum level warranty plan

Perkins Engine has a comprehensive global quality assurance system, customers in addition to enjoy the new engine warranty, but also can buy extended warranty from Perkins agents, to solve all your worries.

Upgrading to the Perkins Platinum Warranty Program ensures continued protection and is absolutely the best value protection your engine can enjoy

Extended warranty advantages:

1. Avoid unexpected costs caused by unplanned maintenance

2, use Caterpillar original parts, and by trained technical personnel to implement maintenance, minimize downtime

3, a variety of plan options are available to easily meet your business needs

4. Whether you are the original or non-original owner of equipment, whether you have a new machine or a used machine, your equipment can enjoy Caterpillar's value service ---- extended warranty